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Events

1
JC's British & 4X4 - Sales & Outfitting

Paid twice for the same problem and had to take the car to another shop to have the issue actually fixed.

Michelle, We are very sorry to hear that you are still experiencing issues with your power seats. When the vehicle first arrived here 7/21/2022 it was found that someone had previously installed a 20 amp fuse in a circuit designed for only 10 amps (Fuse 26P, remaining fuses at front and rear fuse boxes had correct amperage fuses). After installing the correct amperage fuse, your seats were working as designed with no other signs of further issues at that time. We know that shortly after that visit, your seats stopped working again, and the vehicle returned 7/29. At that time it was found that fuse 9p for the front seats logic line had a 20amp fuse now installed in a circuit designed for 15amps. Further inspection revealed chaffed wires that were also repaired during that visit, and with the wiring repairs and correct amperage fuses, the seats were once again operating as designed. When the fuse amperage is too high for the circuit design, current can rise above the permitted value and damage wiring and components or potentially start a fire. While the seats were functional after those repairs, it is possible that circuit or component damage may have already occured by having the incorrect amperage fuses installed elsewhere. While we do our best to remedy customer concerns cost effectively and in a timely manner, damage to circuits outside of our care and control can certainly make that a challenging endeavor, also preventing us from making further repairs under warranty. We can appreciate your perception and concern, but perhaps this offers a more detailed perspective. Hopefully, your seat issues are behind you; but in case they are not, JC's British would be willing continue diagnosing the system for up to two hours as a gesture of good will.

- JC's British & 4X4 - Sales & Outfitting
5
JC's British & 4x4 - Service Center

Fair price CR’s and great service!

5
JC's British & 4x4 - Service Center

Excellent service as always!

5
JC's British & 4x4 - Service Center

Great service and communication!

5
JC's British & 4x4 - Service Center

Amazing service! I will not take my Disco II anywhere else!

5
JC's British & 4x4 - Service Center

Terrific job. Good customer contact and service throughout the process. The new facility is run in a fast and efficient way which gets vehicles repaired quickly.

5
JC's British & 4x4 - Service Center

Great service and car was returned clean as it arrived.

5
JC's British & 4X4 - Sales & Outfitting

It started out a bit rocky but once Craig got involved he stepped up fixxed my issues and truly went over and above to make things right. Sometimes employees do something not quite right and as long as management steps up and fixxed it that's what matters.

James, thank you for the review. I agree that things don't always go as desired or planned, and that it is how we handle those things that makes a difference. I'm proud to have so many great employees and greatfull to those that step up and help make things right.

- JC's British & 4X4 - Sales & Outfitting
5
JC's British & 4x4 - Service Center

Your Land Rover or Range Rover could not be in better hands !

5
JC's British & 4x4 - Service Center

Routine maintenance/oil service visit. All was good and finished in a couple of hours.

JC's British & 4X4 is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call JC's British & 4x4 - Service Center (720) 548-1213, JC's British & 4X4 - Sales & Outfitting (720) 548-6804 if you have any issues in accessing any area of our website.